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PRIVACY POLICY

Last updated: 10.03.25

At Karalashvili 1396, we are committed to protecting your privacy and ensuring that your personal data is handled with the highest level of security and confidentiality. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or engage with our services.

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1. Information We Collect

We collect different types of information to provide a seamless shopping and tasting experience, including:

1.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

1.2 Payment Information

  • We do not store credit/debit card details. All payments are securely processed through third-party payment providers.

1.3 Order & Account Information

  • Order history and preferences

  • Account login details

1.4 Website Usage Data

  • IP address

  • Device information

  • Browsing activity on our website

  • Cookies and tracking technologies

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2. How We Use Your Information

We use your data to enhance your experience with Karalashvili 1396, including:

  • Processing orders and delivering your wine efficiently.

  • Providing customer support and responding to inquiries.

  • Sending order confirmations and updates regarding deliveries.

  • Personalizing your experience by recommending wines based on past purchases.

  • Marketing communications (only if you opt-in).

  • Improving website performance and security.

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3. How We Protect Your Information

We implement industry-standard security measures to safeguard your data, including:

  • SSL encryption to protect data transfers.

  • Restricted access to personal information.

  • Secure third-party payment processing to prevent fraud.

We do not sell, trade, or rent your personal information to third parties.

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4. Cookies & Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic. You can manage your cookie preferences in your browser settings.

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5. Third-Party Services

We may use third-party services for:

  • Payment processing

  • Shipping and logistics

  • Email marketing (if subscribed)

These third parties adhere to strict privacy policies and only process data as necessary.

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6. Your Rights

You have the right to:
✅ Access, update, or delete your personal data.
✅ Opt out of marketing emails at any time.
✅ Request information on how your data is used.

To make any privacy-related requests, contact us at:

📧 info@karalashvili.ge

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7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

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8. Contact Us

For any questions about our Privacy Policy, please contact us:

📍 Karalashvili Wine Cellar, Tbilisi, Georgia
📧 info@karalashvili.ge

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